Your Zendesk Experts in a Kilt
Bringing a wee bit of Scottish flair to Zendesk magic - fast, friendly, and ready to fix your support headaches with a smile.
Your Zendesk Experts in a Kilt
Bringing a wee bit of Scottish flair to Zendesk magic - fast, friendly, and ready to fix your support headaches with a smile.
Your Zendesk Experts in a Kilt
Bringing a wee bit of Scottish flair to Zendesk magic - fast, friendly, and ready to fix your support headaches with a smile.
Expert Guidance for SMBs & SMEs
Our Zendesk Expertise in Numbers
With years of hands-on Zendesk experience, we’re the team behind the numbers - making your support smoother, faster, and way more reliable every step of the way.
80+
Zendesk Instances Managed
10+
Years of Experience
30+
Zendesk AI Copilot Launches
230+
Training Sessions Delivered
Expert Guidance for SMBs & SMEs
Our Zendesk Expertise in Numbers
With years of hands-on Zendesk experience, we’re the team behind the numbers - making your support smoother, faster, and way more reliable every step of the way.
80+
Zendesk Instances Managed
10+
Years of Experience
30+
Zendesk AI Copilot Launches
230+
Training Sessions Delivered
Expert Guidance for SMBs & SMEs
Our Zendesk Expertise in Numbers
With years of hands-on Zendesk experience, we’re the team behind the numbers - making your support smoother, faster, and way more reliable every step of the way.
80+
Zendesk Instances Managed
10+
Years of Experience
30+
Zendesk AI Copilot Launches
230+
Training Sessions Delivered
Reviews
What people are saying
Don't just take our word - hear from real clients who’ve seen real results
We have been using the Kilted Consultant for our Zendesk solutions for over a year now, and the experience has been nothing short of exceptional.
The Team
Prestige Cars Kent
Kilted Consultant were instrumental in helping us implement Zendesk in our new platform. I appreciated their clear communication, fast support, and flexibiliity. Highly recommend.
Sami Malik, CPTO
Simple Online Healthcare
Reviews
What people are saying
Don't just take our word - hear from real clients who’ve seen real results
We have been using the Kilted Consultant for our Zendesk solutions for over a year now, and the experience has been nothing short of exceptional.
The Team
Prestige Cars Kent
Kilted Consultant were instrumental in helping us implement Zendesk in our new platform. I appreciated their clear communication, fast support, and flexibiliity. Highly recommend.
Sami Malik, CPTO
Simple Online Healthcare
Reviews
What people are saying
Don't just take our word - hear from real clients who’ve seen real results
We have been using the Kilted Consultant for our Zendesk solutions for over a year now, and the experience has been nothing short of exceptional.
The Team
Prestige Cars Kent
Kilted Consultant were instrumental in helping us implement Zendesk in our new platform. I appreciated their clear communication, fast support, and flexibiliity. Highly recommend.
Sami Malik, CPTO
Simple Online Healthcare
FAQs
Frequently asked questions
In case you missed anything and had some more questions.
Why choose us?
At The Kilted Consultant you get the best of both worlds: enterprise‑level Zendesk expertise wrapped in a down‑to‑earth, straight‑talking approach. We are a Zendesk Premier Partner with more than a decade of hands‑on experience designing, building and rescuing support programmes for organisations of every size. Transparent pricing, zero jargon, and a dash of Scottish flair all come as standard.
Why do I need Zendesk?
Zendesk is the industry‑leading customer‑experience platform that unifies email, chat, social messaging, voice and self‑service in one place. It lets your team work faster with automations and AI, gives you real‑time insight into what matters to your customers, and scales from five agents to five thousand without missing a beat. In short, it turns support from a cost centre into a competitive advantage. We also offer a 14-day free trial here at Kilted Consultant so you can get started!
What is a Technical Account Manager (TAM)?
A Technical Account Manager is your strategic partner inside the product: someone who lives and breathes the technology but speaks the language of your business. As your TAM I monitor performance, spot opportunities for optimisation, translate new features into tangible wins and act as an escalation point when something goes wrong. Think of it as having a senior in‑house expert without the full‑time salary.
What areas do you cover/who do you work with?
I support organisations across the UK, Europe and North America, working remotely or on‑site when needed. My clients range from high‑growth SaaS start‑ups and e‑commerce retailers to non‑profits and public‑sector teams—anyone who puts customer experience at the heart of what they do.
How do I get started?
1. Book a free discovery call - grab a slot in my calendar and tell me about your goals. 2. Receive a tailored proposal - I’ll outline the quickest path to value, complete with timelines and transparent pricing. 3. Kick‑off - we agree the plan, paperwork and kilt colour, then get cracking. Not sure yet? Drop me a note and I’ll point you in the right direction, even if that means recommending someone else.
FAQs
Frequently asked questions
In case you missed anything and had some more questions.
Why choose us?
At The Kilted Consultant you get the best of both worlds: enterprise‑level Zendesk expertise wrapped in a down‑to‑earth, straight‑talking approach. We are a Zendesk Premier Partner with more than a decade of hands‑on experience designing, building and rescuing support programmes for organisations of every size. Transparent pricing, zero jargon, and a dash of Scottish flair all come as standard.
Why do I need Zendesk?
Zendesk is the industry‑leading customer‑experience platform that unifies email, chat, social messaging, voice and self‑service in one place. It lets your team work faster with automations and AI, gives you real‑time insight into what matters to your customers, and scales from five agents to five thousand without missing a beat. In short, it turns support from a cost centre into a competitive advantage. We also offer a 14-day free trial here at Kilted Consultant so you can get started!
What is a Technical Account Manager (TAM)?
A Technical Account Manager is your strategic partner inside the product: someone who lives and breathes the technology but speaks the language of your business. As your TAM I monitor performance, spot opportunities for optimisation, translate new features into tangible wins and act as an escalation point when something goes wrong. Think of it as having a senior in‑house expert without the full‑time salary.
What areas do you cover/who do you work with?
I support organisations across the UK, Europe and North America, working remotely or on‑site when needed. My clients range from high‑growth SaaS start‑ups and e‑commerce retailers to non‑profits and public‑sector teams—anyone who puts customer experience at the heart of what they do.
How do I get started?
1. Book a free discovery call - grab a slot in my calendar and tell me about your goals. 2. Receive a tailored proposal - I’ll outline the quickest path to value, complete with timelines and transparent pricing. 3. Kick‑off - we agree the plan, paperwork and kilt colour, then get cracking. Not sure yet? Drop me a note and I’ll point you in the right direction, even if that means recommending someone else.
FAQs
Frequently asked questions
In case you missed anything and had some more questions.
Why choose us?
At The Kilted Consultant you get the best of both worlds: enterprise‑level Zendesk expertise wrapped in a down‑to‑earth, straight‑talking approach. We are a Zendesk Premier Partner with more than a decade of hands‑on experience designing, building and rescuing support programmes for organisations of every size. Transparent pricing, zero jargon, and a dash of Scottish flair all come as standard.
Why do I need Zendesk?
Zendesk is the industry‑leading customer‑experience platform that unifies email, chat, social messaging, voice and self‑service in one place. It lets your team work faster with automations and AI, gives you real‑time insight into what matters to your customers, and scales from five agents to five thousand without missing a beat. In short, it turns support from a cost centre into a competitive advantage. We also offer a 14-day free trial here at Kilted Consultant so you can get started!
What is a Technical Account Manager (TAM)?
A Technical Account Manager is your strategic partner inside the product: someone who lives and breathes the technology but speaks the language of your business. As your TAM I monitor performance, spot opportunities for optimisation, translate new features into tangible wins and act as an escalation point when something goes wrong. Think of it as having a senior in‑house expert without the full‑time salary.
What areas do you cover/who do you work with?
I support organisations across the UK, Europe and North America, working remotely or on‑site when needed. My clients range from high‑growth SaaS start‑ups and e‑commerce retailers to non‑profits and public‑sector teams—anyone who puts customer experience at the heart of what they do.
How do I get started?
1. Book a free discovery call - grab a slot in my calendar and tell me about your goals. 2. Receive a tailored proposal - I’ll outline the quickest path to value, complete with timelines and transparent pricing. 3. Kick‑off - we agree the plan, paperwork and kilt colour, then get cracking. Not sure yet? Drop me a note and I’ll point you in the right direction, even if that means recommending someone else.