About Us
Why support leaders choose us.
Scotland's only Zendesk Premier Partner and an Aircall Gold Partner. Here's who we are and why we do this.
The story of Kilted Consultant
The story of Kilted Consultant
Our founding story.
Jason started Kilted Consultant in October 2023, after years running technical support and watching the same thing happen every time: teams stuck with software nobody had actually configured, just cobbled together and left alone.
He's led the Zendesk User Group for the UK and Ireland since 2022, which showed him the same pattern playing out well beyond his own roles. Kilted Consultant runs on what he learned from that: fairness, empathy, and sticking with a problem until it's fixed.
Why teams choose us
Experts & recognised partners.
Being a Zendesk Premier Partner puts us in the small group of partners Zendesk trusts most. It also means we've seen more setups, and more things go wrong, than most teams ever will.
Most businesses run their helpdesk and phones through two providers who've never spoken to each other. Add our Aircall Gold Partnership to our Zendesk work and the same team covers both, so your calls and tickets finally sit in one place.
Why teams choose us
Experts & recognised partners.
Being a Zendesk Premier Partner puts us in the small group of partners Zendesk trusts most. It also means we've seen more setups, and more things go wrong, than most teams ever will.
Most businesses run their helpdesk and phones through two providers who've never spoken to each other. Add our Aircall Gold Partnership to our Zendesk work and the same team covers both, so your calls and tickets finally sit in one place.
Why teams choose us
Experts & recognised partners.
Being a Zendesk Premier Partner puts us in the small group of partners Zendesk trusts most. It also means we've seen more setups, and more things go wrong, than most teams ever will.
Most businesses run their helpdesk and phones through two providers who've never spoken to each other. Add our Aircall Gold Partnership to our Zendesk work and the same team covers both, so your calls and tickets finally sit in one place.
Case study
Prestige Cars Kent
Over a year of ongoing Zendesk support. Not one fix and done, steady work keeping their setup running the way it should.
Case study
Naturecan
We supported their Zendesk onboarding from the start and kept working with them well past go-live, sorting issues as they came up rather than disappearing after handover.
Case study
Simple Online Healthcare
We helped them implement Zendesk on a new platform, getting their team set up and running without the usual disruption a platform switch brings.
Case study
LION Picture Framing Supplies
We set up their Zendesk solution and stayed reachable throughout, answering questions quickly rather than leaving them to work it out alone.
Case study
Prestige Cars Kent
Over a year of ongoing Zendesk support. Not one fix and done, steady work keeping their setup running the way it should.
Case study
Naturecan
We supported their Zendesk onboarding from the start and kept working with them well past go-live, sorting issues as they came up rather than disappearing after handover.
Case study
Simple Online Healthcare
We helped them implement Zendesk on a new platform, getting their team set up and running without the usual disruption a platform switch brings.
Case study
LION Picture Framing Supplies
We set up their Zendesk solution and stayed reachable throughout, answering questions quickly rather than leaving them to work it out alone.
Case study
Prestige Cars Kent
Over a year of ongoing Zendesk support. Not one fix and done, steady work keeping their setup running the way it should.
Case study
Naturecan
We supported their Zendesk onboarding from the start and kept working with them well past go-live, sorting issues as they came up rather than disappearing after handover.
Case study
Simple Online Healthcare
We helped them implement Zendesk on a new platform, getting their team set up and running without the usual disruption a platform switch brings.
Case study
LION Picture Framing Supplies
We set up their Zendesk solution and stayed reachable throughout, answering questions quickly rather than leaving them to work it out alone.
Get started
Our bigger vision.
We believe customer support should be valued as more than a cost centre. A world where being a support agent is a respected career.
Get started
Our bigger vision.
We believe customer support should be valued as more than a cost centre. A world where being a support agent is a respected career.
Get started
Our bigger vision.
We believe customer support should be valued as more than a cost centre. A world where being a support agent is a respected career.
Scotland's Zendesk experts. Helping overloaded support leaders fix Zendesk chaos.
Scotland's Zendesk experts. Helping overloaded support leaders fix Zendesk chaos.
Scotland's Zendesk experts. Helping overloaded support leaders fix Zendesk chaos.