What’s New in Zendesk - October 2025 Updates
In this October 2025 release, we walk through the latest Zendesk updates and what they mean for your support.
What’s New in Zendesk - October 2025 Updates
In this October 2025 release, we walk through the latest Zendesk updates and what they mean for your support.
What’s New in Zendesk - October 2025 Updates
In this October 2025 release, we walk through the latest Zendesk updates and what they mean for your support.
What’s New in Zendesk - October 2025 Updates
If you’re using Zendesk to manage customer conversations, this month’s update brings some powerful improvements that make life easier for your team - and better for your customers.
Here’s a quick breakdown in plain English:
Easier Ticket & Email Management
Zendesk has tidied up the Ticket Settings page and given you more control over side conversations (those private email threads between team members or clients).
You can now:
Choose who can be added to side conversations
Decide whether agent signatures appear
Manage everything in one simple view
Why it matters: Less admin, fewer mistakes, and smoother communication across your team.
Smarter AI Summaries and Voice Insights
Zendesk’s AI can now summarise tickets automatically and even analyse phone calls for tone, intent, and language.
Why it matters: You spend less time reading through long conversations and get quick insights into what customers really need.
Better Role & Access Control
Admins can now easily manage which brands, roles, or data each agent can access - and assign permissions right from their profile.
Why it matters: It’s faster to onboard new team members and safer to manage who can see what.
Stronger Data Privacy
Attachments sent to customers now expire after a set time, meaning users will need to log in again to access them.
Why it matters: Keeps your business and your customers more secure.
New Tools for Workforce Management
Zendesk has added smarter scheduling alerts when agents clock in late or finish early, and a way to export agent activity reports to CSV for deeper analysis.
Why it matters: Helps managers track team performance and make smarter staffing decisions.
Developer Updates (For the Techy Ones)
There’s a new API export tool that helps developers sync Zendesk data to other systems more easily.
Why it matters: For larger teams or tech-heavy setups, this makes automation and reporting simpler.
Our Take
These updates are all about making Zendesk easier to manage, safer to use, and smarter to scale.
If you run customer support, sales, or service operations - these changes help your team stay efficient and keep customers happier.
At Kilted Consultant, we help businesses set up, clean up, and optimise Zendesk so you can get the most out of it - without wasting time in settings screens.
Want us to review your Zendesk setup and show you what could be improved?
What’s New in Zendesk - October 2025 Updates
If you’re using Zendesk to manage customer conversations, this month’s update brings some powerful improvements that make life easier for your team - and better for your customers.
Here’s a quick breakdown in plain English:
Easier Ticket & Email Management
Zendesk has tidied up the Ticket Settings page and given you more control over side conversations (those private email threads between team members or clients).
You can now:
Choose who can be added to side conversations
Decide whether agent signatures appear
Manage everything in one simple view
Why it matters: Less admin, fewer mistakes, and smoother communication across your team.
Smarter AI Summaries and Voice Insights
Zendesk’s AI can now summarise tickets automatically and even analyse phone calls for tone, intent, and language.
Why it matters: You spend less time reading through long conversations and get quick insights into what customers really need.
Better Role & Access Control
Admins can now easily manage which brands, roles, or data each agent can access - and assign permissions right from their profile.
Why it matters: It’s faster to onboard new team members and safer to manage who can see what.
Stronger Data Privacy
Attachments sent to customers now expire after a set time, meaning users will need to log in again to access them.
Why it matters: Keeps your business and your customers more secure.
New Tools for Workforce Management
Zendesk has added smarter scheduling alerts when agents clock in late or finish early, and a way to export agent activity reports to CSV for deeper analysis.
Why it matters: Helps managers track team performance and make smarter staffing decisions.
Developer Updates (For the Techy Ones)
There’s a new API export tool that helps developers sync Zendesk data to other systems more easily.
Why it matters: For larger teams or tech-heavy setups, this makes automation and reporting simpler.
Our Take
These updates are all about making Zendesk easier to manage, safer to use, and smarter to scale.
If you run customer support, sales, or service operations - these changes help your team stay efficient and keep customers happier.
At Kilted Consultant, we help businesses set up, clean up, and optimise Zendesk so you can get the most out of it - without wasting time in settings screens.
Want us to review your Zendesk setup and show you what could be improved?
What’s New in Zendesk - October 2025 Updates
If you’re using Zendesk to manage customer conversations, this month’s update brings some powerful improvements that make life easier for your team - and better for your customers.
Here’s a quick breakdown in plain English:
Easier Ticket & Email Management
Zendesk has tidied up the Ticket Settings page and given you more control over side conversations (those private email threads between team members or clients).
You can now:
Choose who can be added to side conversations
Decide whether agent signatures appear
Manage everything in one simple view
Why it matters: Less admin, fewer mistakes, and smoother communication across your team.
Smarter AI Summaries and Voice Insights
Zendesk’s AI can now summarise tickets automatically and even analyse phone calls for tone, intent, and language.
Why it matters: You spend less time reading through long conversations and get quick insights into what customers really need.
Better Role & Access Control
Admins can now easily manage which brands, roles, or data each agent can access - and assign permissions right from their profile.
Why it matters: It’s faster to onboard new team members and safer to manage who can see what.
Stronger Data Privacy
Attachments sent to customers now expire after a set time, meaning users will need to log in again to access them.
Why it matters: Keeps your business and your customers more secure.
New Tools for Workforce Management
Zendesk has added smarter scheduling alerts when agents clock in late or finish early, and a way to export agent activity reports to CSV for deeper analysis.
Why it matters: Helps managers track team performance and make smarter staffing decisions.
Developer Updates (For the Techy Ones)
There’s a new API export tool that helps developers sync Zendesk data to other systems more easily.
Why it matters: For larger teams or tech-heavy setups, this makes automation and reporting simpler.
Our Take
These updates are all about making Zendesk easier to manage, safer to use, and smarter to scale.
If you run customer support, sales, or service operations - these changes help your team stay efficient and keep customers happier.
At Kilted Consultant, we help businesses set up, clean up, and optimise Zendesk so you can get the most out of it - without wasting time in settings screens.
Want us to review your Zendesk setup and show you what could be improved?