How We Work With Our Customers
Whether our customers are new to Zendesk or already live and looking to improve performance, we offer clear, practical services designed around their needs - not one-size-fits-all packages.
Take a look at our full service menu and pricing below.
How We Work With Our Customers
Whether our customers are new to Zendesk or already live and looking to improve performance, we offer clear, practical services designed around their needs - not one-size-fits-all packages.
Take a look at our full service menu and pricing below.
How We Work With Our Customers
Whether our customers are new to Zendesk or already live and looking to improve performance, we offer clear, practical services designed around their needs - not one-size-fits-all packages.
Take a look at our full service menu and pricing below.
New Customers
For teams implementing Zendesk for the first time.
All new customer projects begin with a short scoping call to understand their goals, complexity, and timelines. Final pricing is confirmed after this call.
Light Implementation
Starting at £2,500 GBP
Ideal for smaller teams or straightforward setups.
Includes:
• Core Zendesk configuration
• Basic workflows and automations
• Best-practice setup from day one
• A clean, usable foundation for your support team
Designed to get you live quickly, without cutting corners.
Medium Implementation
Starting at £5,500 GBP
Best for growing teams with more complex requirements.
Includes:
• Deeper workflow and automation design
• Multi-channel support setup
• Reporting and visibility improvements
• Scalable structure that supports future growth
Built to handle volume, complexity, and change.
Large Implementation
Contact us to discuss pricing
For complex Zendesk projects, including migrations from other platforms.
Includes:
• Full discovery and planning
• Secure data migration where required
• Complex workflows and integrations
• Careful testing and rollout
We’ll scope this properly to avoid risk, downtime, or surprises.
New Customers
For teams implementing Zendesk for the first time.
All new customer projects begin with a short scoping call to understand their goals, complexity, and timelines. Final pricing is confirmed after this call.
Light Implementation
Starting at £2,500 GBP
Ideal for smaller teams or straightforward setups.
Includes:
• Core Zendesk configuration
• Basic workflows and automations
• Best-practice setup from day one
• A clean, usable foundation for your support team
Designed to get you live quickly, without cutting corners.
Medium Implementation
Starting at £5,500 GBP
Best for growing teams with more complex requirements.
Includes:
• Deeper workflow and automation design
• Multi-channel support setup
• Reporting and visibility improvements
• Scalable structure that supports future growth
Built to handle volume, complexity, and change.
Large Implementation
Contact us to discuss pricing
For complex Zendesk projects, including migrations from other platforms.
Includes:
• Full discovery and planning
• Secure data migration where required
• Complex workflows and integrations
• Careful testing and rollout
We’ll scope this properly to avoid risk, downtime, or surprises.
New Customers
For teams implementing Zendesk for the first time.
All new customer projects begin with a short scoping call to understand their goals, complexity, and timelines. Final pricing is confirmed after this call.
Light Implementation
Starting at £2,500 GBP
Ideal for smaller teams or straightforward setups.
Includes:
• Core Zendesk configuration
• Basic workflows and automations
• Best-practice setup from day one
• A clean, usable foundation for your support team
Designed to get you live quickly, without cutting corners.
Medium Implementation
Starting at £5,500 GBP
Best for growing teams with more complex requirements.
Includes:
• Deeper workflow and automation design
• Multi-channel support setup
• Reporting and visibility improvements
• Scalable structure that supports future growth
Built to handle volume, complexity, and change.
Large Implementation
Contact us to discuss pricing
For complex Zendesk projects, including migrations from other platforms.
Includes:
• Full discovery and planning
• Secure data migration where required
• Complex workflows and integrations
• Careful testing and rollout
We’ll scope this properly to avoid risk, downtime, or surprises.
Existing Customers
For teams already using Zendesk.
Health Check
£100 GBP
A fast, best-practice review of your current Zendesk setup.
Details:
• 30-point health check
• Requires admin access
• Completed within 1 working day
Perfect for identifying quick wins, risks, and areas for improvement.
Optimisation Audit
£2,500 GBP
A deep, hands-on review of how Zendesk is working across your business.
Details:
• 40+ point audit
• Requires admin access
• Takes up to 1 week
This is ideal if Zendesk “works”, but doesn’t feel like it’s pulling its weight.
TAM & Ongoing Support
For teams who need consistent, expert Zendesk support and strategic input.
Example contracts:
• 10 hours per month, 12-month contract - £1,500 GBP per month
• 20 hours per month, 12-month contract - £3,000 GBP per month
This is where we move beyond fixes and focus on long-term CX performance.
One-Time 5-Hour Support Block
£995 GBP
Flexible Zendesk expertise, without a long-term contract.
Details:
• 5 hours to use however you need
• Training, configuration, troubleshooting, or best-practice guidance
• No ongoing commitment
Perfect for teams who need expert input, fast.
Existing Customers
For teams already using Zendesk.
Health Check
£100 GBP
A fast, best-practice review of your current Zendesk setup.
Details:
• 30-point health check
• Requires admin access
• Completed within 1 working day
Perfect for identifying quick wins, risks, and areas for improvement.
Optimisation Audit
£2,500 GBP
A deep, hands-on review of how Zendesk is working across your business.
Details:
• 40+ point audit
• Requires admin access
• Takes up to 1 week
This is ideal if Zendesk “works”, but doesn’t feel like it’s pulling its weight.
TAM & Ongoing Support
For teams who need consistent, expert Zendesk support and strategic input.
Example contracts:
• 10 hours per month, 12-month contract - £1,500 GBP per month
• 20 hours per month, 12-month contract - £3,000 GBP per month
This is where we move beyond fixes and focus on long-term CX performance.
One-Time 5-Hour Support Block
£995 GBP
Flexible Zendesk expertise, without a long-term contract.
Details:
• 5 hours to use however you need
• Training, configuration, troubleshooting, or best-practice guidance
• No ongoing commitment
Perfect for teams who need expert input, fast.
Existing Customers
For teams already using Zendesk.
Health Check
£100 GBP
A fast, best-practice review of your current Zendesk setup.
Details:
• 30-point health check
• Requires admin access
• Completed within 1 working day
Perfect for identifying quick wins, risks, and areas for improvement.
Optimisation Audit
£2,500 GBP
A deep, hands-on review of how Zendesk is working across your business.
Details:
• 40+ point audit
• Requires admin access
• Takes up to 1 week
This is ideal if Zendesk “works”, but doesn’t feel like it’s pulling its weight.
TAM & Ongoing Support
For teams who need consistent, expert Zendesk support and strategic input.
Example contracts:
• 10 hours per month, 12-month contract - £1,500 GBP per month
• 20 hours per month, 12-month contract - £3,000 GBP per month
This is where we move beyond fixes and focus on long-term CX performance.
One-Time 5-Hour Support Block
£995 GBP
Flexible Zendesk expertise, without a long-term contract.
Details:
• 5 hours to use however you need
• Training, configuration, troubleshooting, or best-practice guidance
• No ongoing commitment
Perfect for teams who need expert input, fast.
Reviews
What people are saying
Don't just take our word - hear from real clients who’ve seen real results
We have been using the Kilted Consultant for our Zendesk solutions for over a year now, and the experience has been nothing short of exceptional.
The Team
Prestige Cars Kent
Kilted Consultant were instrumental in helping us implement Zendesk in our new platform. I appreciated their clear communication, fast support, and flexibiliity. Highly recommend.
Sami Malik, CPTO
Simple Online Healthcare
Reviews
What people are saying
Don't just take our word - hear from real clients who’ve seen real results
We have been using the Kilted Consultant for our Zendesk solutions for over a year now, and the experience has been nothing short of exceptional.
The Team
Prestige Cars Kent
Kilted Consultant were instrumental in helping us implement Zendesk in our new platform. I appreciated their clear communication, fast support, and flexibiliity. Highly recommend.
Sami Malik, CPTO
Simple Online Healthcare
Reviews
What people are saying
Don't just take our word - hear from real clients who’ve seen real results
We have been using the Kilted Consultant for our Zendesk solutions for over a year now, and the experience has been nothing short of exceptional.
The Team
Prestige Cars Kent
Kilted Consultant were instrumental in helping us implement Zendesk in our new platform. I appreciated their clear communication, fast support, and flexibiliity. Highly recommend.
Sami Malik, CPTO
Simple Online Healthcare