Zendesk Management
Whether you’re setting up Zendesk from scratch or nursing one that’s grown arms, legs, and seven types of chaos - we’re here to help.
Our Implementations get you live with a setup that actually fits your team, your workflows, and your customer needs. No cookie-cutter configs, no dumped docs and disappear. Just end-to-end support, training, and go-live cover that sticks.
If you’re already using Zendesk but know it could be slicker, faster, and far less “why is this happening?” - our Optimisations bring calm to the chaos. We’ll review, rebuild, and rethink your instance so your agents stop firefighting and start flying.
Zendesk Management
Whether you’re setting up Zendesk from scratch or nursing one that’s grown arms, legs, and seven types of chaos - we’re here to help.
Our Implementations get you live with a setup that actually fits your team, your workflows, and your customer needs. No cookie-cutter configs, no dumped docs and disappear. Just end-to-end support, training, and go-live cover that sticks.
If you’re already using Zendesk but know it could be slicker, faster, and far less “why is this happening?” - our Optimisations bring calm to the chaos. We’ll review, rebuild, and rethink your instance so your agents stop firefighting and start flying.
Zendesk Management
Whether you’re setting up Zendesk from scratch or nursing one that’s grown arms, legs, and seven types of chaos - we’re here to help.
Our Implementations get you live with a setup that actually fits your team, your workflows, and your customer needs. No cookie-cutter configs, no dumped docs and disappear. Just end-to-end support, training, and go-live cover that sticks.
If you’re already using Zendesk but know it could be slicker, faster, and far less “why is this happening?” - our Optimisations bring calm to the chaos. We’ll review, rebuild, and rethink your instance so your agents stop firefighting and start flying.
Services That Actually Make Zendesk Work For You
Zendesk Implementations (from £3,000)
Get it right the first time. Full setup, zero faff.
Discovery & Scoping: Deep-dive workshops to map out your workflows, channels, and goals
Solution Design: Custom architecture covering roles, groups, triggers, forms, and SLAs
Build & Configuration: Hands-on setup of Zendesk Support, Guide, Chat, Talk, Explore – whatever you need
Data Migration Support: Moving tickets, users, macros, and knowledge base content from your old tools
Training & Handover: Live or recorded sessions, admin docs, and SOPs to get everyone up to speed
Go-Live Support: Hypercare and hand-holding until things settle into smooth running
Zendesk Optimisations (custom pricing)
Zendesk already live but feeling… off? We’ll fix it.
Workflow Review & Streamlining: Slim down processes, cut the dead weight
Advanced Routing & AI Readiness: Skills-based routing and Copilot-friendly setups
Agent Experience Improvements: Dashboards, macros and shortcuts that actually save time
Custom Reporting Dashboards: Make sense of the noise with tailored views of performance
Knowledge Management Tune-Up: Clean architecture, better searchability, article workflows
Automation & Integration: Light Zapier fixes or deeper API integrations with internal tools
Services That Actually Make Zendesk Work For You
Zendesk Implementations (from £3,000)
Get it right the first time. Full setup, zero faff.
Discovery & Scoping: Deep-dive workshops to map out your workflows, channels, and goals
Solution Design: Custom architecture covering roles, groups, triggers, forms, and SLAs
Build & Configuration: Hands-on setup of Zendesk Support, Guide, Chat, Talk, Explore – whatever you need
Data Migration Support: Moving tickets, users, macros, and knowledge base content from your old tools
Training & Handover: Live or recorded sessions, admin docs, and SOPs to get everyone up to speed
Go-Live Support: Hypercare and hand-holding until things settle into smooth running
Zendesk Optimisations (custom pricing)
Zendesk already live but feeling… off? We’ll fix it.
Workflow Review & Streamlining: Slim down processes, cut the dead weight
Advanced Routing & AI Readiness: Skills-based routing and Copilot-friendly setups
Agent Experience Improvements: Dashboards, macros and shortcuts that actually save time
Custom Reporting Dashboards: Make sense of the noise with tailored views of performance
Knowledge Management Tune-Up: Clean architecture, better searchability, article workflows
Automation & Integration: Light Zapier fixes or deeper API integrations with internal tools
Services That Actually Make Zendesk Work For You
Zendesk Implementations (from £3,000)
Get it right the first time. Full setup, zero faff.
Discovery & Scoping: Deep-dive workshops to map out your workflows, channels, and goals
Solution Design: Custom architecture covering roles, groups, triggers, forms, and SLAs
Build & Configuration: Hands-on setup of Zendesk Support, Guide, Chat, Talk, Explore – whatever you need
Data Migration Support: Moving tickets, users, macros, and knowledge base content from your old tools
Training & Handover: Live or recorded sessions, admin docs, and SOPs to get everyone up to speed
Go-Live Support: Hypercare and hand-holding until things settle into smooth running
Zendesk Optimisations (custom pricing)
Zendesk already live but feeling… off? We’ll fix it.
Workflow Review & Streamlining: Slim down processes, cut the dead weight
Advanced Routing & AI Readiness: Skills-based routing and Copilot-friendly setups
Agent Experience Improvements: Dashboards, macros and shortcuts that actually save time
Custom Reporting Dashboards: Make sense of the noise with tailored views of performance
Knowledge Management Tune-Up: Clean architecture, better searchability, article workflows
Automation & Integration: Light Zapier fixes or deeper API integrations with internal tools
