Get Zendesk right from day one.
Built properly the first time, so you're not paying to fix the foundations later. We set up Zendesk for teams who are starting fresh or moving from another tool.
Get Zendesk right from day one.
Built properly the first time, so you're not paying to fix the foundations later. We set up Zendesk for teams who are starting fresh or moving from another tool.
Get Zendesk right from day one.
Built properly the first time, so you're not paying to fix the foundations later. We set up Zendesk for teams who are starting fresh or moving from another tool.
New to Zendesk?
We'll help you make the most of it.
Most implementations fall apart because someone rushed the setup, or because Zendesk got configured by whoever happened to be free that week.
We do it differently. We scope it properly, build it around how your team actually works, and make sure it holds up once real tickets start landing.
New to Zendesk?
We'll help you make the most of it.
Most implementations fall apart because someone rushed the setup, or because Zendesk got configured by whoever happened to be free that week.
We do it differently. We scope it properly, build it around how your team actually works, and make sure it holds up once real tickets start landing.
New to Zendesk?
We'll help you make the most of it.
Most implementations fall apart because someone rushed the setup, or because Zendesk got configured by whoever happened to be free that week.
We do it differently. We scope it properly, build it around how your team actually works, and make sure it holds up once real tickets start landing.
Here's the plan:
Get Zendesk right from day one. Built properly the first time.
Most implementations fail quietly. Six months later, agents are drowning in clunky views and the team blames Zendesk for problems baked in during a rushed setup. We make sure that doesn't happen.
Step 1
Discovery
We run workshops and scoping sessions to understand your team, your SLAs, and what good looks like for you. You'll know the cost and timeline before we build anything.
Step 2
Build
Configuration across the full Zendesk suite and AI add-ons including Copilot and AI Agents. Set up around what your business needs.
Step 3
Data Migration
We move your existing data across securely, with checks at every stage so nothing gets lost or mangled on the way over.
Step 4
Training
Agent training that covers how everything works, so your team's confident from the first day rather than fumbling through it.
Step 5
Go-live and Hypercare
A clean handover, plus a support period after launch so anything that crops up gets handled fast.
Here's the plan:
Get Zendesk right from day one. Built properly the first time.
Most implementations fail quietly. Six months later, agents are drowning in clunky views and the team blames Zendesk for problems baked in during a rushed setup. We make sure that doesn't happen.
Step 1
Discovery
We run workshops and scoping sessions to understand your team, your SLAs, and what good looks like for you. You'll know the cost and timeline before we build anything.
Step 2
Build
Configuration across the full Zendesk suite and AI add-ons including Copilot and AI Agents. Set up around what your business needs.
Step 3
Data Migration
We move your existing data across securely, with checks at every stage so nothing gets lost or mangled on the way over.
Step 4
Training
Agent training that covers how everything works, so your team's confident from the first day rather than fumbling through it.
Step 5
Go-live and Hypercare
A clean handover, plus a support period after launch so anything that crops up gets handled fast.
Here's the plan:
Get Zendesk right from day one. Built properly the first time.
Most implementations fail quietly. Six months later, agents are drowning in clunky views and the team blames Zendesk for problems baked in during a rushed setup. We make sure that doesn't happen.
Step 1
Discovery
We run workshops and scoping sessions to understand your team, your SLAs, and what good looks like for you. You'll know the cost and timeline before we build anything.
Step 2
Build
Configuration across the full Zendesk suite and AI add-ons including Copilot and AI Agents. Set up around what your business needs.
Step 3
Data Migration
We move your existing data across securely, with checks at every stage so nothing gets lost or mangled on the way over.
Step 4
Training
Agent training that covers how everything works, so your team's confident from the first day rather than fumbling through it.
Step 5
Go-live and Hypercare
A clean handover, plus a support period after launch so anything that crops up gets handled fast.
For smaller or simpler setups
A tool built to get you up and running fast.
If you're a small team and your needs are straightforward, Cairn gets your Zendesk up and running fast through a guided self-serve setup, with two calls from us to finish it off.
For smaller or simpler setups
A tool built to get you up and running fast.
If you're a small team and your needs are straightforward, Cairn gets your Zendesk up and running fast through a guided self-serve setup, with two calls from us to finish it off.
For smaller or simpler setups
A tool built to get you up and running fast.
If you're a small team and your needs are straightforward, Cairn gets your Zendesk up and running fast through a guided self-serve setup, with two calls from us to finish it off.
Starting from scratch? Let's build it right.
We've helped teams set Zendesk up properly more times than we can count. Get in touch below and let's talk about what yours needs.
Starting from scratch? Let's build it right.
We've helped teams set Zendesk up properly more times than we can count. Get in touch below and let's talk about what yours needs.
Starting from scratch? Let's build it right.
We've helped teams set Zendesk up properly more times than we can count. Get in touch below and let's talk about what yours needs.
Scotland's Zendesk experts. Helping overloaded support leaders fix Zendesk chaos.
Scotland's Zendesk experts. Helping overloaded support leaders fix Zendesk chaos.
Scotland's Zendesk experts. Helping overloaded support leaders fix Zendesk chaos.