Our services
How we work.
From a free first look to ongoing support, here's everything we do and how each piece fits.
Our services
How we work.
From a free first look to ongoing support, here's everything we do and how each piece fits.
Our services
How we work.
From a free first look to ongoing support, here's everything we do and how each piece fits.
No commitments or tie-ins
Our flexible support services.
Optimisation Audit
A deeper look at both your technical setup and how your team works day to day. We map the gaps and give you a clear plan to close them.
Flex Hours
Need an expert pair of hands without a retainer? Flex hours give you our time in blocks, used however you need across Zendesk and Aircall.
No commitments or tie-ins
Our flexible support services.
Optimisation Audit
A deeper look at both your technical setup and how your team works day to day. We map the gaps and give you a clear plan to close them.
Flex Hours
Need an expert pair of hands without a retainer? Flex hours give you our time in blocks, used however you need across Zendesk and Aircall.
No commitments or tie-ins
Our flexible support services.
Optimisation Audit
A deeper look at both your technical setup and how your team works day to day. We map the gaps and give you a clear plan to close them.
Flex Hours
Need an expert pair of hands without a retainer? Flex hours give you our time in blocks, used however you need across Zendesk and Aircall.
Free tool
Find out where you stand, in minutes, for free.
The Zendesk Health Check scans your instance and scores it across the five pillars of our Zendesk Control System: audit readiness, security and access, upgrade strategy, workflow efficiency, and internal ownership. Completely free. Instant results.
Free tool
Find out where you stand, in minutes, for free.
The Zendesk Health Check scans your instance and scores it across the five pillars of our Zendesk Control System: audit readiness, security and access, upgrade strategy, workflow efficiency, and internal ownership. Completely free. Instant results.
Free tool
Find out where you stand, in minutes, for free.
The Zendesk Health Check scans your instance and scores it across the five pillars of our Zendesk Control System: audit readiness, security and access, upgrade strategy, workflow efficiency, and internal ownership. Completely free. Instant results.
Retainer services
Ongoing support.
Pick the tier that matches how much help you want, month to month. No counting hours, no awkward overage conversations.
Corbett
2x changes at once, 3-day turnaround, monthly calls & reports, quarterly optimisation.
Munro
3x changes at once, 2-day turnaround, same-day fast lane, and 12-month roadmapping.
Ben Nevis
Premier-level Zendesk cover for support/projects, from a dedicated team you don't have to hire.
Retainer services
Ongoing support.
Pick the tier that matches how much help you want, month to month. No counting hours, no awkward overage conversations.
Corbett
2x changes at once, 3-day turnaround, monthly calls & reports, quarterly optimisation.
Munro
3x changes at once, 2-day turnaround, same-day fast lane, and 12-month roadmapping.
Ben Nevis
Premier-level Zendesk cover for support/projects, from a dedicated team you don't have to hire.
Retainer services
Ongoing support.
Pick the tier that matches how much help you want, month to month. No counting hours, no awkward overage conversations.
Corbett
2x changes at once, 3-day turnaround, monthly calls & reports, quarterly optimisation.
Munro
3x changes at once, 2-day turnaround, same-day fast lane, and 12-month roadmapping.
Ben Nevis
Premier-level Zendesk cover for support/projects, from a dedicated team you don't have to hire.
Aircall Gold Partner services.
We connect Aircall to your Zendesk so calls and tickets live in one place. Setup, configuration, and ongoing support, all from a Gold Partner.
Aircall Gold Partner services.
We connect Aircall to your Zendesk so calls and tickets live in one place. Setup, configuration, and ongoing support, all from a Gold Partner.
Aircall Gold Partner services.
We connect Aircall to your Zendesk so calls and tickets live in one place. Setup, configuration, and ongoing support, all from a Gold Partner.
For smaller or simpler setups
A tool built to get you up and running fast.
If you're a small team and your needs are straightforward, you probably don’t need a full Zendesk implementation project.
Cairn gets your Zendesk up and running fast through a guided self-serve setup, with two calls from us to finish it off.
For smaller or simpler setups
A tool built to get you up and running fast.
If you're a small team and your needs are straightforward, you probably don’t need a full Zendesk implementation project.
Cairn gets your Zendesk up and running fast through a guided self-serve setup, with two calls from us to finish it off.
For smaller or simpler setups
A tool built to get you up and running fast.
If you're a small team and your needs are straightforward, you probably don’t need a full Zendesk implementation project.
Cairn gets your Zendesk up and running fast through a guided self-serve setup, with two calls from us to finish it off.
Ready to get started?
Spending more time worrying about your Zendesk than actually supporting customers? Book a call and we'll show you where to start.
Ready to get started?
Spending more time worrying about your Zendesk than actually supporting customers? Book a call and we'll show you where to start.
Ready to get started?
Spending more time worrying about your Zendesk than actually supporting customers? Book a call and we'll show you where to start.
Scotland's Zendesk experts. Helping overloaded support leaders fix Zendesk chaos.
Scotland's Zendesk experts. Helping overloaded support leaders fix Zendesk chaos.
Scotland's Zendesk experts. Helping overloaded support leaders fix Zendesk chaos.