Your Zendesk, finally owned by someone.
You've got Zendesk set up. Keeping it that way is a job in itself. Triggers drift, new agents join without proper training, and the fixes that felt urgent six months ago never seemed to get done. With Ongoing Support, a named senior Zendesk specialist owns it, so your setup stays calm, secure, and under control while you get on with everything else.
Your Zendesk, finally owned by someone.
You've got Zendesk set up. Keeping it that way is a job in itself. Triggers drift, new agents join without proper training, and the fixes that felt urgent six months ago never seemed to get done. With Ongoing Support, a named senior Zendesk specialist owns it, so your setup stays calm, secure, and under control while you get on with everything else.
Your Zendesk, finally owned by someone.
You've got Zendesk set up. Keeping it that way is a job in itself. Triggers drift, new agents join without proper training, and the fixes that felt urgent six months ago never seemed to get done. With Ongoing Support, a named senior Zendesk specialist owns it, so your setup stays calm, secure, and under control while you get on with everything else.
Ongoing support
Choose your mountain.
Pick the tier that matches how much help you want, month to month. Queue up as many requests as you like, the tiers differ on how many run at once and how fast they turn around.
Graham
Zendesk kept stable, without a big monthly commitment.
£1,500/month
Corbett
Steady improvements that make Zendesk better every month.
£2,500/month
Munro
A senior specialist who knows your Zendesk inside out.
£4,500/month
Ben Nevis
Premier-level Zendesk cover for support and projects.
From £7,500/month
Ongoing support
Choose your mountain.
Pick the tier that matches how much help you want, month to month. Queue up as many requests as you like, the tiers differ on how many run at once and how fast they turn around.
Graham
Zendesk kept stable, without a big monthly commitment.
£1,500/month
Corbett
Steady improvements that make Zendesk better every month.
£2,500/month
Munro
A senior specialist who knows your Zendesk inside out.
£4,500/month
Ben Nevis
A fully outsourced Zendesk function for enterprise teams.
From £7,500/month
Ongoing support
Choose your mountain.
Pick the tier that matches how much help you want, month to month. Queue up as many requests as you like, the tiers differ on how many run at once and how fast they turn around.
Graham
Zendesk kept stable, without a big monthly commitment.
£1,500/month
Corbett
Steady improvements that make Zendesk better every month.
£2,500/month
Munro
A senior specialist who knows your Zendesk inside out.
£4,500/month
Ben Nevis
Premier-level Zendesk cover for support and projects.
From £7,500/month
The Kilted Consultant process
How it works.
We start by reviewing how your Zendesk is set up, your triggers, automations, and the way your team works. From there you get a named contact who knows your setup, your team, and what you're trying to get out of Zendesk. Changes get made on a schedule you set, so you always know what’s coming and when. And if something breaks at 4pm on a Friday, you've got support from someone who already knows your triggers and can move fast.
No lock-in beyond your chosen term. No re-explaining your setup every time you reach out.
The Kilted Consultant process
How it works.
We start by reviewing how your Zendesk is set up, your triggers, automations, and the way your team works. From there you get a named contact who knows your setup, your team, and what you're trying to get out of Zendesk. Changes get made on a schedule you set, so you always know what’s coming and when. And if something breaks at 4pm on a Friday, you've got support from someone who already knows your triggers and can move fast.
No lock-in beyond your chosen term. No re-explaining your setup every time you reach out.
The Kilted Consultant process
How it works.
We start by reviewing how your Zendesk is set up, your triggers, automations, and the way your team works. From there you get a named contact who knows your setup, your team, and what you're trying to get out of Zendesk. Changes get made on a schedule you set, so you always know what’s coming and when. And if something breaks at 4pm on a Friday, you've got support from someone who already knows your triggers and can move fast.
No lock-in beyond your chosen term. No re-explaining your setup every time you reach out.
The best fit
Who it's for.
Teams who've had Zendesk long enough to know it needs looking after, but don't have the time, headcount, or specialist knowledge to do it internally.
If your instance was set up two years ago and nobody's touched the triggers since, this is for you. If your admin left and nobody quite knows what they were responsible for, this is for you too.
The best fit
Who it's for.
Teams who've had Zendesk long enough to know it needs looking after, but don't have the time, headcount, or specialist knowledge to do it internally.
If your instance was set up two years ago and nobody's touched the triggers since, this is for you. If your admin left and nobody quite knows what they were responsible for, this is for you too.
The best fit
Who it's for.
Teams who've had Zendesk long enough to know it needs looking after, but don't have the time, headcount, or specialist knowledge to do it internally.
If your instance was set up two years ago and nobody's touched the triggers since, this is for you. If your admin left and nobody quite knows what they were responsible for, this is for you too.
Ready to get going?
Book a call and we'll work out the right approach with you, built around what your setup needs.
Ready to get going?
Book a call and we'll work out the right approach with you, built around what your setup needs.
Ready to get going?
Book a call and we'll work out the right approach with you, built around what your setup needs.
Scotland's Zendesk experts. Helping overloaded support leaders fix Zendesk chaos.
Scotland's Zendesk experts. Helping overloaded support leaders fix Zendesk chaos.
Scotland's Zendesk experts. Helping overloaded support leaders fix Zendesk chaos.