Terms & Conditions

Last updated: 26/06/2026

1. About us

This website is operated by Kilted Consultant Limited, a company registered in Scotland under company number SC787308, whose registered office is First Floor, 4 Earls Court, Earls Gate Business Park, Grangemouth, United Kingdom, FK3 8ZE. We trade as Kilted Consultant. In these terms, "we", "us", and "our" mean Kilted Consultant Limited.

You can contact us at jason@kiltedconsultant.com.

2. These terms

These terms govern your use of our website and any free tools or paid services you access through it. By using our website, you accept these terms. If you don't accept them, please don't use the site.

We may provide separate written terms for specific consultancy engagements. Where we do, those terms take priority over these for that engagement.

3. Using our website

You may use our website for lawful purposes only. You agree not to:

Use the site in any way that breaks any applicable law or regulation.
Try to gain unauthorised access to the site, the server it runs on, or any connected system.
Introduce anything malicious, such as viruses or harmful code.
Use the site in a way that could damage, disable, or impair it, or interfere with anyone else's use of it.

We may suspend or withdraw access to all or part of the site at any time, and we don't guarantee the site will always be available or free of errors.

4. Our free tools

We offer free tools including the Health Check and the ROI and Risk Scorecard.

These tools give you an indication of the state and readiness of your setup based on the information available to them. They're a helpful starting point, not a guarantee or a substitute for professional advice. We don't warrant that their results are complete or error-free, and any decisions you make based on them are your own.

To use the Health Check you may need to provide access to your Zendesk instance. By doing so, you confirm you're authorised to give that access.

5. Paid services and Cairn

Where you buy a service from us, including through Cairn, the following applies.

Prices are shown at the point of purchase. Payment is taken through Stripe. By paying, you authorise the charge.
We'll provide the service as described at the point of purchase. For Cairn, that's an automated configuration of your Zendesk to a substantial degree, followed by an implementation call and a training call.

You're responsible for giving us accurate information and the access we need to deliver the service. We're not responsible for delays or problems caused by inaccurate information or access we weren't given.

6. Bookings

When you book a call with us, you agree to give accurate details. We may need to rearrange a booking from time to time, and we'll give you as much notice as we can if we do.

7. Intellectual property

The content on our website, including text, design, graphics, and logos, is owned by us or our licensors and is protected by intellectual property law. You may view and use it for your own information. You may not copy, reproduce, or reuse it for any other purpose without our written permission.

"Kilted Consultant", "Cairn", and our logos are ours. Zendesk, Aircall, and other product names mentioned on the site belong to their respective owners, and we use them to describe the services we provide around those products.

8. Third-party links and tools

Our website may link to third-party websites and use third-party tools such as Stripe, ScoreApp, and others. We don't control those third parties and aren't responsible for their content or their handling of your data. Your use of them is subject to their own terms.

9. Disclaimers

We provide our website and free tools "as is". To the extent the law allows, we exclude all warranties and representations that aren't expressly set out in these terms.

Nothing on our website is professional advice tailored to your situation. For that, get in touch and we'll talk through your specific needs.

10. Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited or excluded by law.

Subject to that, and to the extent the law allows:

We're not liable for any loss of profit, loss of business, loss of data, or any indirect or consequential loss arising from your use of our website or free tools.
Our total liability to you for any claim connected with a paid service is limited to the amount you paid us for that service.

11. Your responsibilities

You agree to compensate us for any loss or claim we suffer as a result of your breach of these terms or your misuse of our website.

12. Data protection

We handle your personal data in line with our Privacy Policy. Please read it to understand how we collect and use your data.

13. Changes to these terms

We may update these terms from time to time. The version that applies is the one published on our website when you use it. We'll change the date at the top when we make updates.

14. Governing law

These terms are governed by the law of Scotland, and any dispute will be subject to the exclusive jurisdiction of the Scottish courts.

15. Contact

For any questions about these terms, email jason@kiltedconsultant.com or write to us at First Floor, 4 Earls Court, Earls Gate Business Park, Grangemouth, United Kingdom, FK3 8ZE.

Terms & Conditions

Last updated: 26/06/2026

1. About us

This website is operated by Kilted Consultant Limited, a company registered in Scotland under company number SC787308, whose registered office is First Floor, 4 Earls Court, Earls Gate Business Park, Grangemouth, United Kingdom, FK3 8ZE. We trade as Kilted Consultant. In these terms, "we", "us", and "our" mean Kilted Consultant Limited.

You can contact us at jason@kiltedconsultant.com.

2. These terms

These terms govern your use of our website and any free tools or paid services you access through it. By using our website, you accept these terms. If you don't accept them, please don't use the site.

We may provide separate written terms for specific consultancy engagements. Where we do, those terms take priority over these for that engagement.

3. Using our website

You may use our website for lawful purposes only. You agree not to:

Use the site in any way that breaks any applicable law or regulation.
Try to gain unauthorised access to the site, the server it runs on, or any connected system.
Introduce anything malicious, such as viruses or harmful code.
Use the site in a way that could damage, disable, or impair it, or interfere with anyone else's use of it.

We may suspend or withdraw access to all or part of the site at any time, and we don't guarantee the site will always be available or free of errors.

4. Our free tools

We offer free tools including the Health Check and the ROI and Risk Scorecard.

These tools give you an indication of the state and readiness of your setup based on the information available to them. They're a helpful starting point, not a guarantee or a substitute for professional advice. We don't warrant that their results are complete or error-free, and any decisions you make based on them are your own.

To use the Health Check you may need to provide access to your Zendesk instance. By doing so, you confirm you're authorised to give that access.

5. Paid services and Cairn

Where you buy a service from us, including through Cairn, the following applies.

Prices are shown at the point of purchase. Payment is taken through Stripe. By paying, you authorise the charge.
We'll provide the service as described at the point of purchase. For Cairn, that's an automated configuration of your Zendesk to a substantial degree, followed by an implementation call and a training call.

You're responsible for giving us accurate information and the access we need to deliver the service. We're not responsible for delays or problems caused by inaccurate information or access we weren't given.

6. Bookings

When you book a call with us, you agree to give accurate details. We may need to rearrange a booking from time to time, and we'll give you as much notice as we can if we do.

7. Intellectual property

The content on our website, including text, design, graphics, and logos, is owned by us or our licensors and is protected by intellectual property law. You may view and use it for your own information. You may not copy, reproduce, or reuse it for any other purpose without our written permission.

"Kilted Consultant", "Cairn", and our logos are ours. Zendesk, Aircall, and other product names mentioned on the site belong to their respective owners, and we use them to describe the services we provide around those products.

8. Third-party links and tools

Our website may link to third-party websites and use third-party tools such as Stripe, ScoreApp, and others. We don't control those third parties and aren't responsible for their content or their handling of your data. Your use of them is subject to their own terms.

9. Disclaimers

We provide our website and free tools "as is". To the extent the law allows, we exclude all warranties and representations that aren't expressly set out in these terms.

Nothing on our website is professional advice tailored to your situation. For that, get in touch and we'll talk through your specific needs.

10. Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited or excluded by law.

Subject to that, and to the extent the law allows:

We're not liable for any loss of profit, loss of business, loss of data, or any indirect or consequential loss arising from your use of our website or free tools.
Our total liability to you for any claim connected with a paid service is limited to the amount you paid us for that service.

11. Your responsibilities

You agree to compensate us for any loss or claim we suffer as a result of your breach of these terms or your misuse of our website.

12. Data protection

We handle your personal data in line with our Privacy Policy. Please read it to understand how we collect and use your data.

13. Changes to these terms

We may update these terms from time to time. The version that applies is the one published on our website when you use it. We'll change the date at the top when we make updates.

14. Governing law

These terms are governed by the law of Scotland, and any dispute will be subject to the exclusive jurisdiction of the Scottish courts.

15. Contact

For any questions about these terms, email jason@kiltedconsultant.com or write to us at First Floor, 4 Earls Court, Earls Gate Business Park, Grangemouth, United Kingdom, FK3 8ZE.

Terms & Conditions

Last updated: 26/06/2026

1. About us

This website is operated by Kilted Consultant Limited, a company registered in Scotland under company number SC787308, whose registered office is First Floor, 4 Earls Court, Earls Gate Business Park, Grangemouth, United Kingdom, FK3 8ZE. We trade as Kilted Consultant. In these terms, "we", "us", and "our" mean Kilted Consultant Limited.

You can contact us at jason@kiltedconsultant.com.

2. These terms

These terms govern your use of our website and any free tools or paid services you access through it. By using our website, you accept these terms. If you don't accept them, please don't use the site.

We may provide separate written terms for specific consultancy engagements. Where we do, those terms take priority over these for that engagement.

3. Using our website

You may use our website for lawful purposes only. You agree not to:

Use the site in any way that breaks any applicable law or regulation.
Try to gain unauthorised access to the site, the server it runs on, or any connected system.
Introduce anything malicious, such as viruses or harmful code.
Use the site in a way that could damage, disable, or impair it, or interfere with anyone else's use of it.

We may suspend or withdraw access to all or part of the site at any time, and we don't guarantee the site will always be available or free of errors.

4. Our free tools

We offer free tools including the Health Check and the ROI and Risk Scorecard.

These tools give you an indication of the state and readiness of your setup based on the information available to them. They're a helpful starting point, not a guarantee or a substitute for professional advice. We don't warrant that their results are complete or error-free, and any decisions you make based on them are your own.

To use the Health Check you may need to provide access to your Zendesk instance. By doing so, you confirm you're authorised to give that access.

5. Paid services and Cairn

Where you buy a service from us, including through Cairn, the following applies.

Prices are shown at the point of purchase. Payment is taken through Stripe. By paying, you authorise the charge.
We'll provide the service as described at the point of purchase. For Cairn, that's an automated configuration of your Zendesk to a substantial degree, followed by an implementation call and a training call.

You're responsible for giving us accurate information and the access we need to deliver the service. We're not responsible for delays or problems caused by inaccurate information or access we weren't given.

6. Bookings

When you book a call with us, you agree to give accurate details. We may need to rearrange a booking from time to time, and we'll give you as much notice as we can if we do.

7. Intellectual property

The content on our website, including text, design, graphics, and logos, is owned by us or our licensors and is protected by intellectual property law. You may view and use it for your own information. You may not copy, reproduce, or reuse it for any other purpose without our written permission.

"Kilted Consultant", "Cairn", and our logos are ours. Zendesk, Aircall, and other product names mentioned on the site belong to their respective owners, and we use them to describe the services we provide around those products.

8. Third-party links and tools

Our website may link to third-party websites and use third-party tools such as Stripe, ScoreApp, and others. We don't control those third parties and aren't responsible for their content or their handling of your data. Your use of them is subject to their own terms.

9. Disclaimers

We provide our website and free tools "as is". To the extent the law allows, we exclude all warranties and representations that aren't expressly set out in these terms.

Nothing on our website is professional advice tailored to your situation. For that, get in touch and we'll talk through your specific needs.

10. Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited or excluded by law.

Subject to that, and to the extent the law allows:

We're not liable for any loss of profit, loss of business, loss of data, or any indirect or consequential loss arising from your use of our website or free tools.
Our total liability to you for any claim connected with a paid service is limited to the amount you paid us for that service.

11. Your responsibilities

You agree to compensate us for any loss or claim we suffer as a result of your breach of these terms or your misuse of our website.

12. Data protection

We handle your personal data in line with our Privacy Policy. Please read it to understand how we collect and use your data.

13. Changes to these terms

We may update these terms from time to time. The version that applies is the one published on our website when you use it. We'll change the date at the top when we make updates.

14. Governing law

These terms are governed by the law of Scotland, and any dispute will be subject to the exclusive jurisdiction of the Scottish courts.

15. Contact

For any questions about these terms, email jason@kiltedconsultant.com or write to us at First Floor, 4 Earls Court, Earls Gate Business Park, Grangemouth, United Kingdom, FK3 8ZE.